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Welcome to EX.IO support center

FAQ

Account security

Stay safe on mobile apps

What Should I do if I forget my withdrawal password?

Changing the Login Password (Step-by-Step Guide)

How to create the Withdrawal Password (Step-by-Step Guide)

Why is 2FA important to users?

Deposit withdrawal and trade

Product Risk Rating Framework

Daily Withdrawal Limit

How do I withdraw my virtual assets?

How to add a wallet to the whitelist (Manual Verify)

How to add a wallet to the whitelist (Connect Wallet)

Identity verification

Why is KYC verification necessary?

How to complete the corporate KYC verification process?

How long is the suitability assessment valid, and what happens once it expires?

Why is the suitability assessment questionnaire necessary?

What is the purpose of the virtual asset knowledge test?

Over-The-Counter (OTC) trading

What is the minimum OTC trade size?

What are the hours of operation for OTC trading?

What is EX.IO’s chat trading?

Introduction to OTC trading

Starter questions

Access Restricted When Using Safari

Are there any limitations on jurisdictions for logging into an EX.IO account?

Can I use VPN to login?

Are there any jurisdictions from which EX.IO does not service its clients?

Individual Account registration and verification (Step-by-Step Guide)

Announcements

New Product Offering Announcement: Pu Yin Hong Kong Multipurpose Fund Now Available on EX.IO

New Product Offering Announcement: WisdomTree Tokenized Open-end Mutual Fund Series Now Available on EX.IO

New Product Offering Announcement: USDPIF Private Credit Fund Now Available on EX.IO

New Product Offering Announcement: CPCF Private Credit Fund Now Available on EX.IO

【Quick Release】Compliant U.S. Treasury RWAs Officially Enter the Era of Real-Time Trading, EX.IO and OpenEden Join Forces to Bring Quality Assets Within Investors’ Reach