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Welcome to EX.IO support center
FAQ
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Account security
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What Should I do if I forget my withdrawal password?
Changing the Login Password (Step-by-Step Guide)
How to create the Withdrawal Password (Step-by-Step Guide)
Why is 2FA important to users?
What should I do to log into my account if I’ve lost my 2FA verification?
Deposit withdrawal and trade
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Daily Withdrawal Limit
How do I withdraw my virtual assets?
How to add a wallet to the whitelist (Manual Verify)
How to add a wallet to the whitelist (Connect Wallet)
What are the fees for EX.IO?
Identity verification
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Why is KYC verification necessary?
How to complete the corporate KYC verification process?
How long is the suitability assessment valid, and what happens once it expires?
Why is the suitability assessment questionnaire necessary?
What is the purpose of the virtual asset knowledge test?
Starter questions
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Access Restricted When Using Safari
Are there any limitations on jurisdictions for logging into an EX.IO account?
Can I use VPN to login?
Are there any jurisdictions from which EX.IO does not service its clients?
Individual Account registration and verification (Step-by-Step Guide)
Announcements
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EX.IO and OpenEden Form Strategic Alliance for Hong Kong’s Digital Asset Landscape
EX.IO and Finloop Announce Strategic Collaboration to Build a Compliant RWA Ecosystem
New Token Listing Announcement: XAUM Now Available on EX.IO OTC Channel
EX.IO Obtains SFC Approval to Conduct Off-Platform Virtual Asset Trading
Announcement for system maintenance – 2025-12-29