Question 1

Access Restricted When Using Safari

Accepted Answer

iCloud Private Relay is a privacy feature from Apple that helps protect your web browsing activity when using Safari on iPhone, iPad, or Mac. To visit the EX.IO website and enjoy the services we offer, you will need to disable this feature before accessing the EX.IO website. On iPhone or iPad (iOS/iPadOS) On Mac (macOS)

Question 2

Are there any limitations on jurisdictions for logging into an EX.IO account?

Accepted Answer

To comply with regulatory requirements, EX.IO has a strict monitoring system for the Internet Protocol (IP) addresses used for account logins. Generally, the jurisdiction for individual account logins should match the individual’s country of residence, while the jurisdiction for company account logins should match the country where the company is registered or operates. If it […]

Question 3

Can I use VPN to login?

Accepted Answer

Due to regulatory requirements, the use of VPNs is prohibited when accessing EX.IO.

Question 4

Are there any jurisdictions from which EX.IO does not service its clients?

Accepted Answer

EX.IO does not currently provide services to individuals or corporations (whether classified as a Professional Investor or otherwise, as defined under applicable laws) in the following jurisdictions, as determined by EX.IO from time to time. Iran, North Korea, Myanmar, Crimea, Cuba, Afghanistan, Russia, Belarus, Central African Republic, Libya, Somalia, Sudan, Darfur, Mainland China, Egypt, […]

Question 5

Individual Account registration and verification (Step-by-Step Guide)

Accepted Answer

1) The first step is to access the official EX.IO website through your browser, which can be reached at https://www.ex.io. 2) Click on “Register” in the top right-hand corner. 3) Follow the instructions and input the details required to create an account. This includes creating a username, email, password, and adding a referral ID if […]

Question 6

Corporate Account registration and verification (Step-by-Step Guide)

Accepted Answer

1) The first step is to access the official EX.IO website through your browser, which can be reached at https://www.ex.io. 2) Click on “Register” in the top right-hand corner. 3) Follow the instructions and input the details required to create an account. This includes creating a username, email, password, and adding a referral ID if […]

Question 7

What is an API key?

Accepted Answer

An API key is a unique string of characters (like a code or token) used to authenticate and control access to an Application Programming Interface (API). It functions as a digital passkey, enabling a user, application, or developer to interact with a database or a service platform such as EX.IO, ensuring secure and authorized access. […]

Question 8

How do I upgrade my EX.IO account to Professional Investor (PI) status?

Accepted Answer

A PI in Hong Kong, as defined under the Securities and Futures Ordinance (Cap. 571), is an individual or corporation meeting specific financial criteria, allowing access to exclusive financial products with fewer regulatory protections. See: https://www.elegislation.gov.hk/hk/cap571D!en-zh-Hant-HK?INDEX_CS=N Individual Professional Investor Criteria Corporate Professional Investor Criteria The above documents must be certified as true copies when provided […]