System Update: Virtual Asset Deposits & Withdrawals Fully Restored

Processing of virtual asset deposits and withdrawals has resumed.

Summary of the Disruption

Our third-party blockchain screening provider experienced a cybersecurity incident that temporarily disrupted their transaction monitoring and address screening services.

As a result, we temporarily slowed certain deposit and withdrawal processing. This was a deliberate decision to prioritise platform integrity and the protection of client assets.

Our Approach

Throughout the period:

• Client funds remained fully secure and segregated at all times.
• No unscreened or high-risk flows were accepted into the platform.
• We proactively followed up with the service provider and coordinated closely throughout the incident to ensure a safe and timely resolution.

Current Status

 All screening services have now been restored and normal processing timelines have returned. We continue to apply heightened monitoring as a precaution.

Thank you for your patience. If you have any pending transactions or questions, please contact us at cs@ex.io.